Shoplinks
​Privacy Notice

Last updated: March 1, 2020. 
Introduction
In our mission to make commerce better for everyone at Shoplinks, we collect and use information about you, our

• Merchants of Shoplinks to power your business
• Customers who shop at a Shoplinks-powered business or use coupons 
• Partners who develop apps for merchants to use, build stores on behalf of merchants, refer potential entrepreneurs to Shoplinks, or otherwise help merchants operate or improve their Shoplinks-powered business
• Visitors Shoplinks websites or anyone who contacts Shoplinks for support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Shoplinks admin or by email).

Our values
Trust is the foundation of the Shoplinks platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

• Your information belongs to you.  We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
• We protect your information from others.  If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
• We help merchants and partners meet their privacy obligations.  Many of the merchants and partners using Shoplinks do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. 

Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Shoplinks platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These “legitimate interests” include:

• preventing risk and fraud
• answering questions or providing other types of support
• providing and improving our products and services
• providing personalisation, reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications
• sharing your transactions with brands or merchants you signed up for for analytics and accounting services, or to provide you with more relevant coupons
  

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
One of the ways in which we are able to help merchants using Shoplinks is by using techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how features or links may appear in the user app your admin console/Merchant App).

Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. 
If you buy something from a Shoplinks-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.
Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.
If you would like to designate an authorized agent to exercise your rights for you, please email us from the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.
If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.
Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information
We are a Singaporean company, but we work with and process data about individuals across the region. To operate our business, we may send your personal information outside of your country. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. If you would like more information about where your information might be sent, please contact us.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). 

How we protect your information
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. 

How we use “cookies” and other tracking technologies
We use cookies and similar tracking technologies on our website and when providing our services.

How you can reach us
​If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at hello@shoplinks.io or at the address below.